Terms and Conditions

Effectiveness date: January 2025

General

The present website lawdistrict.co.uk (hereinafter, “the/our Website”), is owned and operated, as joint controllers, by the following entreprises (hereinafter, “the Companies”/ “We”):

which is a private company with the registered TAX ID number , and its registered office at and contact email info@lawdistrict.co.uk.

The present Terms and Conditions explain the conditions of the main services offered and, if chosen by the Users/Customers, the conditions of subscribing to the services offered on this Website. By creating a Personal Account on this Website, the Users/Customers will be automatically bound by these Terms and Conditions which will be applicable to the Users/Customers while the contractual relationship with the Companies are in force (meaning, while the Users/Customers is subscribed to the Services). Likewise, the confirmation of payment for the subscription to the Services offered through this website is considered a clear affirmative action of compliance of the Users/Customers/Client with the conditions of the Services and these Terms and Conditions. Therefore, We recommend that Users/Customers review these Terms and Conditions before creating a Personal Account and/or paying for our Services. If Users/Customers do not agree to be bound by these Terms and Conditions, they should not continue navigating through this Website and/or use and/or pay for the Services offered herein.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the Users/Customers. Any updated version of these Terms and Conditions will be effective immediately, as soon as they are published on this Website. Users/Customers acknowledge and accept that it is their responsibility to periodically review the applicable Terms and Conditions.

The Companies reserve the right to block the access to this Website to Users/Customers without any warning and/or to terminate the contractual relationship with Users/Customers if they breach any part of these Terms and Conditions.

These Terms and Conditions will always be available on this Website; this is so any interested party can consult them at all times.

The Terms and Conditions can be formalised at the Users/Customers’s choice, in any of the languages that these Terms and Conditions are available on this Website. However, the English wording will prevail in case of discrepancy between the different versions.

Additionally, if any part or clause of these Terms and Conditions is declared null and/or void by any judicial decision, the remaining clauses will remain valid.

For any doubt or question related to these Terms and Conditions, Users/Customers contact our Customer Service Team by email info@lawdistrict.co.uk. or by Live Chat or by +44 8081757671 or through our Contact Form.

Disclaimer

lawdistrict.co.uk is a privately owned website that is not affiliated with any governmental agency and/or entity, nor does it provide legal advice, legal representation nor is it a lawyer referral service. The Services offered through this Website do not replace a licensed attorney or specialised law firm under any circumstances.

We offer several legal document templates for different needs and purposes. Our legal document templates have been designed in accordance with the current and applicable laws and regulations of the corresponding country/state and/or other local agencies. However, if Users/Customers have questions about whether it is the right document for them and/or if they have specific personal circumstances, we encourage them to consult a licensed attorney or a specialised law firm. No attorney-client relationship is created with the Company. Users/Customers acknowledge that he/she takes sole responsibility for the consequences of using the legal documents downloaded. Legal document templates offered on this website do not replace legal advice from a licensed attorney or specialised law firm under any circumstances.

We may offer certain AI functionalities (eg.: document’s key facts, document’s summaries, etc.) for which we use third parties’ AI technology. These functionalities are offered for informational purposes only and do not replace legal advice by a licensed attorney or specialised law firm under any circumstances. Therefore, the Company will not assume any responsibility for the use User/Customer makes of such functionalities, nor for the inaccuracy of the information provided.

Our services

This Website offers the following Services:

Service free of charge: Users/Customers can download and print a legal document template (without customisation) to be used for private (non-commercial) needs and purposes.
Service for a fee: By answering a series of questions, Users/Customers can obtain a completely personalised legal document to be used for private (non-commercial) needs and purposes. Users/Customers may also use our AI technology-powered functionalities.

In accordance with above, it is also offered:

Free access to a library, before registering to our Website, which contains a variety of legal document templates for different purposes and needs.
Free access to a Personal Account section, before registering to our Website, from which Users/Customers, depending on the chosen Services, can customise, copy, and save the legal document template desired. Note that downloading such legal document templates entails a fee.

-Free Customer Service Team to provide information regarding inquiries about the Services. This exclusively means questions regarding: (i) the Website’s operative; (ii) Personal Account; (iii) doubts in connection with the contracted Services, and; (iv) cancellation or refund requests. Please note that under no circumstance will our Customer Service Team assist Users/Customers with general or specific legal queries nor will it recommend what type of legal document template the Users/Customers should complete. For further information, please see the “Customer Service” section of these Terms and Conditions.

Remarks:

The legal document template, customised or not, if used, will only generally be applicable in the country selected by the User/Customer.
The Companies are not and will not be considered as a party if the Users/Customers, by using the legal document templates offered through this Website, enters into agreements or into any other relationship.
None of the legal document templates, and in particular those that are offered for a fee, nor any information provided by use of our AI technology functionalities, will be reviewed, controlled, edited, nor monitored by the Company nor will verify that the data included is lawful, truthful, and up-to-date. The Users/Customers take sole responsibility for the use of the legal documents and information provided, including the following situations:
- The Users/Customers are the only party responsible for guaranteeing the lawfulness, truthfulness, accuracy, and completeness of their correct personal data and private information within the template of the customised legal documents and, where appropriate, regarding the sharing of the legal document with third parties including lawyers, attornies, notary publics or interested third parties. The Users/Customers will be solely responsible for the use, and any inaccuracy or misstatement found within the information they have provided.
- The Users/Customers acknowledge that if a third party accesses their customised legal documents and/or Personal Account, it is under their exclusive supervision and under their exclusive responsibility.
In the event that the Users/Customers provide us with a third person’s personal data and/or information, whether they are an adult or a minor, they guarantee to us that (i) they have informed the data subject about the purposes of processing his/her personal data and that (ii) they have the data subject’s express consent to communicate his/her personal data and/or private information to us, except if the data subject is a minor and they are his/her parent and/or legal guardian due to the understanding that they grant their consent for processing the minor’s personal data by communicating it to us. For further information regarding how we process personal data checks please view our Privacy and Cookies Policy
In accordance with the above, if a third party (data subject) which has been mentioned in any document selected and edited by the Users/Customers contacts the Company to request his/her data protection right of erasure, the Company will delete the document in which the personal data appears from the Personal Account of the Users/Customers.
The Users/Customers may access his/her Personal Account at any time and consult the legal document(s) created and other options, unless he/she has requested the deletion of his/her personal data, in which case the Personal Account will be closed.
The Companies reserve the right to update the Services offered through this Website at any time according to its business goals, strategy, and needs.

Access and use of our services

The present Website can only be used by adults with legal capacity to commit and be bound by the present Terms and Conditions in accordance with the applicable laws and regulations of their birth or residence country. If Users/Customers do not meet this requirement, they must stop browsing this Website and not use and/or pay for any Service. In this regard, the Company reserves the right to (i) block access to this Website to Users/Customers and, without any warning and/or (ii) to suspend those Users/Customers’s Personal Account who do not comply with this requirement.

Users/Customers can navigate, access, explore the Website, including the library containing numerous legal document templates, as well as use several legal document templates, free of charge. Additionally, Users/Customers will be able to customise and edit the desired legal document templates, but its download will imply paying a fee.

Subscriptions plans

In the event that the Users/Customers want to download, save and/or print the final version of the customised legal document template that they have chosen and completed, or when Users/Customers want to make use of the AI technology functionalities we offer, they will need to be registered on the Website by creating a Personal Account. By clicking “Create account”, Users/Customers clearly state their agreement with the Terms and Conditions of our Services and they are automatically bound to them. Once the Personal Account is created, the Users/Customers must choose a subscription plan to our Services.

The following subscription plans are currently offered:

7-Day Trial: allows the Users/Customers to customise legal documents templates, download a single copy of them and access our entire document library and limited use of our AI technology functionalities.
- This plan has an “initial trial period” of 7 days measured from the date that the Users/Customers receives the payment confirmation email, for a fee.
- If the plan is not cancelled before the end of the "initial trial period", a "subscription fee" will be automatically activated and charged on a four-weekly basis, to the same bank account associated with the payment method used to pay for the "initial trial period".
- To avoid the “subscription fee”, the Users/Customers has to cancel this subscription plan before the beginning of the following billing period.
Monthly Plan: allows the Users/Customers to customise legal documents templates, and download a single copy of them, as well as access our entire document library and limited use of our AI technology functionalities.
- This plan is only available to Customers who have previously contracted 7-Day Trial.
- No “initial trial period” is offered to Users/Customers who decide to purchase this option.
- The “subscription fee” will be charged to the same payment method indicated by the Users/Customers when hiring this plan, on a four-weekly basis.
- To avoid the “subscription fee”, the Users/Customers has to cancel this subscription plan before the beginning of the following billing period.
Premium Access: Allows the Users/Customers to customise legal document templates, download unlimited copies of them, and have unlimited access to our entire document library, as well as allows the User/Customer to extend the limit of use of our AI technology functionalities.
- No “initial trial period” is offered to Users/Customers who decide to purchase this option.
- The “subscription fee” will be charged to the same payment method indicated by the Users/Customers when hiring this plan, on a four-weekly basis.
- To avoid the “subscription fee”, the Users/Customers have to cancel this subscription plan before the beginning of the following billing period.

Remarks:

The Users/Customers who have previously contracted the 7-Day Trial and cancelled it, will not subsequently have the possibility to contract this Service again. The Users/Customers may only contract the other Services offered on this Website.
We offer the Users/Customers different options for updating their current subscription plan, depending on the type of plan previously contracted. When choosing an upgrade:
- The subscription plan previously contracted will be automatically cancelled.
- The conditions and/or characteristics of the new subscription plan contracted will be available from the moment the Users/Customers receives the email confirming the subscription to the new plan selected (updated).
We reserve the right to update the costs of the Services offered through this Website at any time according to its business goals, strategy, and needs.

Please see the “Cancellation and Refund Policy” section of these Terms and Conditions for further information regarding cancellations.

Costs

The costs of our subscription plans offered are the following:

7-Day Trial: one-off payment of £1.59 GBP for an “initial trial period” of 7 days counted from when the Customer receives the confirmation email of subscription to this plan. A “subscription fee” of £34.90 GBP will be automatically charged if the Users/Customers does not cancel the subscription to this plan before the “initial trial period” ends.
Monthly Plan: A “subscription fee” of £34.90 GBP. This plan is only available to Users/Customers who have previously contracted 7-Day Trial.
Premium Access: A “subscription fee” of £39,90 GBP.

Remarks:

Enter the payment information to charge the costs of the subscription plan to our Services selected by the User/Customer, implies the full acceptance of the present Terms and Conditions and, in particular, abides with the costs of the chosen plan. The Users/Customers will receive a payment confirmation email with the details and conditions of the chosen subscription plan and how to cancel it.
The costs of the Services may be updated from time-to-time and they will be effective immediately at the same time that they are published on this Website, and not necessarily with prior notice to Users/Customers. Updated fees are not retroactive and therefore will not affect Users/Customers who have already paid for our Services before the update.
The costs of our Services do not include the price/fees of:
- consulting with a lawyer, specialised law firm and/ or an attorney regarding its use.
- submitting the customised legal document template before a notary public, registrar or public body. If Users/Customers have any doubts regarding whether the obtained customised legal document needs a stamp or any other formality, please consult a licensed attorney or specialised law firm.

Payments

Users/Customers may use different methods of payments to pay for our subscription plans which are indicated on our Website and are also displayed on our checkout page.

Please, do not attempt to make a payment in a way other than those specified on our Website and/or checkout page. If Users/Customers do so, we will not be liable for any loss of payment or any other damages that may arise from this action.

By confirming the payment of the chosen subscription plan, Customers acknowledge and confirm that:

They have been properly informed and agree with the costs charged.
The debit/credit card used in the payment is theirs or they are the legitimate holder of it. Therefore, the Company will not assume any responsibility under any circumstances if they are not the primary holders or legitimate holders of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Users/Customers and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment for the chosen Service.

Users/Customers should be aware that:

As general rule, the payment transaction will be reflected on the bank statement with the Merchant ID "Lawdistrict" although this identifier may vary based on different factors (e.g: business reasons, product purchased, origin and destination of the transaction, method of payment, etc).
When you purchase a subscription to our Services, you agree to automatic or recurring billing on a four-weekly basis.
If recurring billing cannot be processed correctly on the payment method selected by you, the Company reserves the right to charge a partial payment of up to 3.91 GBP of the available balance in your payment method for keeping your Personal Account active in order for you to continue accessing and enjoying the services and functionalities of our website. Therefore:
- You should ensure that its payment method is active and/or it has sufficient funds for our charges to be processed. For any payment or financial problems that you might be experiencing, they must contact their bank or financial service provider in order to regularise it.
- If the payment method you selected is nearing its expiration date and/or has changed, you must contact our Customer Service to update your payment information. Please note that as long as your subscription is active, you are obligated to pay the subscription fees and, therefore, the Company will continue to bill you for subscription costs to your payment method and you will remain liable for any uncollected amounts.

Please be aware that the Company will not be liable and no claims will be made to the Company if suspension or termination of membership to our Services take place for the reasons above stated.

Depending on the payment method used and the origin and destination of the transaction, it may be subject to applicable fees for currency exchange or price differences, due to exchange commissions. The transaction may be subject to currency exchange commission assessed by the Users/Customers’s bank or card issuer. The Company is not responsible for any commission for currency exchange or surcharges and will not give any compensation or refund for any surcharges imposed by the Users/Customers’s bank or card issuer.

Merchants of Record

For Users/Customers located in the United Kingdom and European Union: The costs for the subscription plan selected will be charged, as a Merchant of Record, by:

, a company with the registered TAX ID number , inscribed in the Mercantile Registry of Barcelona (Spain), in Tomo 47086 Folio 116 Hoja 540662, and registered office at and contact email info@lawdistrict.co.uk.

All Merchants of Record will make and manage the collection of the total costs of the chosen subscription plan and, where appropriate, refunds made and/or requested by the Customers. For further information, please see the "Refund Policy" section.

All Merchants of Record have put in place the maximum amount of measures to ensure the reliability and security of communications and interactions between the Users/Customers and this Website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to, nor store, the Customer’s complete payment card data.

All Merchants of Record will also issue the invoice for the charges made for the costs of the chosen Service when required by the Customers to the Customer Service Team. The Customer expressly authorises all Merchant of Record to send the invoice in an electronic format, although he/she can also indicate their desire to receive a paper invoice to our Customer Service Team, in which case we will send it in this format to the postal address that they have indicated to us.

Technical means for correcting errors

Users/Customers will be able to visualise the customised legal document templates created and rectify any information or personal data that is not exact, correct or completed from their Personal Account.

Likewise, if Customers detect an error in the charges made by the Merchant of Record on their bank statement for the costs of the chosen Service, they can contact our Customer Service Team to amend the situation through our Contact form or via email info@lawdistrict.co.uk.

Right of Withdrawal

In accordance with the exceptions established by the currently applicable regulations, such as in the situation where the legal document template is filled in/completed by the Users/Customers with their personal data and/or information, what they obtain is a clearly personalised document, and therefore their withdrawal right cannot be exercised.

Notwithstanding the foregoing, for further information regarding cancellations and reimbursements, Users/Customers can check the following section of these Terms and Conditions.

Unsubscribe

To unsubscribe from the hired subscription plan, the Users/Customers has two (2) options:

Option 1: By accessing his/her Personal Account by following these simple steps.
Option 2: Contact our Customer Service Team at any time by email: info@lawdistrict.co.uk or by +44 8081757671 or through our Contact Form.

Remarks:

The cancellation of a hired subscription plan must be made by the Users/Customers themself (not by a third person, on their behalf).
The Users/Customers may be required to provide the reason why he/she is cancelling the hired subscription plan.
Before cancelling a subscription definitely, the Company may offer the Users/Customers special offers (e.g: upgrade or change of subscription plan) regarding our Services:
- If the Users/Customers does not wish to continue subscribing to our Services and, therefore, does not take an offer, he/she will receive an email acknowledging receipt of the unsubscribe request in which the definitive unsubscribe date will be indicated.
- If the Users/Customers takes an offer instead of unsubscribing, he/she will receive: (i) an email confirming the cancellation of the last hired subscription plan and (ii) an email confirming the new subscription and payment chosen.
The unsubscribing of a plan does not imply the closure of the Users/Customers’s Personal Account, just no future charges will be made to the Users/Customers. The Users/Customers will be able to access the Personal Account at any time, but if he/she wishes to download, save and/or print any legal document template previously created, he/she will have to hire again a subscription plan to our Services.
Only in the event that the Users/Customers exercises his/her data protection right of erasure, his/her Personal Account will be closed, meaning, the Users/Customers will no longer have access to it.

Refund policy

The Company’s refund policy is as follows:

7-Day Trial:
- The “initial trial period” and the “subscription fee” charged will only be returned if the refund request is made a) before the “initial trial period” ends and/or b) before the next billing period.
- The “subscription fees” charged in previous months up to the date of the refund request has been received is at the discretion of the Company.
Monthly Plan:
- The “subscription fee” charged will only be returned if the refund request is made before the next billing period.
- The “subscription fees” charged in previous months up to the date of the refund request has been received is at the discretion of the Company.
Premium Access:
- The “subscription fee” charged will only be returned if the refund request is made before the next billing period.
- The “subscription fees” charged in previous months up to the date of the refund request has been received is at the discretion of the Company.

The Company’s reserve the right to make exceptions to the present refund policy, without having to provide the reasons behind.

Refund requests must be made to our 24/7 Customer Service Team by email: info@lawdistrict.co.uk or by +44 8081757671 or through our Contact Form.

Please be informed, it is possible that, for security reasons, the Customer Service Team may ask for personal data and/or information regarding the hired subscription plan in order to verify the identity of the individual as our customer, before proceeding to address the refund request. If the Users/Customers’s refund request is approved:

A confirmation email of the refund made will be sent to the Users/Customers. The standard time of issuing is 72 hours from the approval of the refund request; but sometimes it may take a longer time to be able to issue it, for example, due to technical incidents or other reasons.
The refund will be made to the same payment method that the Users/Customers has used to pay for the costs of the hired subscription plan.

Exemption of liability

In accordance with the “Disclaimer”, “Our Services” and “Access and Use of Our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control, such as:

If the Users/Customers creates a Personal Account without having read these Terms and Conditions.
If the Users/Customers use the customised legal document in other countries rather than those for which the legal document template had been selected to be applicable within. In addition, the Users/Customers acknowledge that the customised legal document, if used, will generally only be applicable in the chosen country that the Users/Customers have previously chosen while selecting the desired legal document template.
Reviewing, controlling, editing, monitoring, and guaranteeing the accuracy, veracity, legality, truthfulness, and updating, and completeness of the personal data and private information which the Users/Customers include in the customised legal document templates. The Users/Customers will be solely responsible for any inaccuracy or misstatement of the information provided as well as for the outcome of the completed legal documents template. Under no circumstance will the Company provide financial compensation to the Users/Customers in this regard. This exemption of liability will extend to:
- Providing third parties data without their due consent.
- The use of the legal document template for unlawful and fraudulent purposes.
- The use of the legal document template to regularise the situation of Users/Customers.
If the Users/Customers share their personal information or the customised legal document template which they may have filled in with third parties, such as lawyers, attorneys, notary public or other interested persons.
The Company will under no circumstance provide legal advice regarding: (i) the legal document templates customised by the Users/Customers; (ii) which legal document or documents they need or that are best for their particular situation; (iii) what information/data Users/Customers and/or Customers should introduce in certain fields of the legal document templates; (iv) determining the legal consequences that will or could result from how they have created their legal document; (v) if inappropriate, conflicting, or ambiguous information or data is indicated in a Users/Customers and/or Customer’s legal document template; (vi) whether a Users/Customers and/or a Customer has removed or failed to provide any necessary provisions or details from their legal documents.
The inaccuracy or incompleteness of any information/documentation provided on this website and/or derived from the use of any of the functionalities offered.
The User/Customer makes of the information/documentation obtained from this website.
The access by third parties other than the Users/Customers to the customised legal documents or to the Personal Account on the Website for unlawful purposes. All access by third parties which are not the Users/Customers should always be carried out under the supervision and exclusive responsibility of the Users/Customers, excluding in any event the Company, its business partners and/or services providers from any liability in this regard.
The legal documents templates are provided on an “as is” basis, without establishing express or implicit guarantees of any kind, express or implied, including but not limited to guarantees of fitness for a particular purpose, accuracy, completeness, and currentness. If the Users/Customers suspect that the customised template of a legal document or the information obtained by use of the functionalities and/or services offered does not fit their necessities and/or situation, we strongly encourage them to consult a lawyer or a specialised law firm.

Likewise, the Company will not be held responsible if:

The Customers are not adults nor have the legal capacity to contract the Services in accordance with the laws and regulations of his/her birth or residence country or state. The Company will not assume any responsibility for Users/Customers subscribing to the Services offered by this Website who are under the required legal age according to their country’s applicable laws and regulations, nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorisation of their parents or legal guardians. It is the sole responsibility of their parents and/or legal guardians to exercise adequate control over the activity and/or use of the Internet by their dependent minors. In this regard, the Company reserves the right to block access to this Website to Users/Customers and/or Customers that do not comply with this requirement.
The Company has received an adult’s personal data and/or private information to use the Services by an individual without having requested his/her consent to communicate his/her personal data with us. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this situation.

Artificial Intelligence disclaimer

This website uses Artificial Intelligence technologies to enhance the user experience and provide automated functionalities. However, the content generated or recommendations provided by Artificial Intelligence may not always be accurate, complete or appropriate for all situations. Artificial Intelligence may rely on patterns, algorithms and models that do not always reflect the specific context of each User.

This website assumes no responsibility for errors, inaccuracies, or consequences arising from the use of Artificial Intelligence powered services. The User is advised to validate any relevant information through other reliable sources before making important decisions based on such content. Use of the portal constitutes acceptance of these terms and disclaimers.

User commitments (Code of Conduct)

When using the services offered by the Company, the User/Customer agrees to (including, but not limited to):

Not to impersonate another individual/ third person (unless you have their express written permission to act on their behalf and/or to communicate his/her personal data);
Not to infringe on the intellectual property or other rights (trademarks, trade secrets, etc) of third parties by using the app’s service.
Not to use the information on the website nor the services offered by the Company to carry out illegal, deceptive or fraudulent activities, to violate the rights of others, to threaten, incite, promote, or encourage violence, terrorism or other harm or for any other illegal or unauthorized purposes;
Not to breach the Company’s intellectual property rights, this includes but is not limited to, using, modifying, creating derivative works of, transferring (by sale, resale, license, sublicense, download or otherwise), reproducing, distributing, displaying or disclosing any of the contents of this website, without prior written authorisation from the Company.
Not to infringe on the intellectual property or other rights (copyright, trademarks, trade secrets, etc) of third parties, whether they are natural persons or legal entities.

Applicable law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations applicable in the countries of service provision.

For Users/Customers located in the United Kingdom, European Union, and Australia: In the event of any discrepancy arising in connection with the interpretation or application of these Terms and Conditions, the competent Courts and Tribunals of the Customer's place of residence shall have jurisdiction to resolve the matter.

For Users/Customers located in the United States and Canada: In the event of any discrepancy arising in connection with the interpretation or application of these Terms and Conditions, the jurisdiction to resolve the matter shall be determined by the applicable laws and regulations of the United States.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing renounced by the Company or by the legal prescription of the action, according to the applicable current law or regulation.

Customer Service

We have a 24/7 multilingual Customer Service Team to facilitate communication between Users/Customers and our Company, which can be contacted by:

Please be informed that if you contact our Customer Service Team via phone, your phone call will be recorded for security purposes and to improve the quality of the phone service, this being a standard practice in many companies. You will be informed in advance that your call will be recorded and you will also have access to the information on how the Company processes the personal data and/or information you will be required to provide during the call to verify your identity as our Customer. Please be informed that your call will only be recorded if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended to by an agent from the Customer Service Team. If you do not want to be recorded, then you must hang up and not continue with your call and contact our Customer Service by another means of contact. For further information regarding what we do with your personal data, please can consult our Privacy and Cookies Policy.

Our Customer Service Team will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this Website and, where appropriate, managing cancellations or refund requests received. Under no circumstances will the Customer Service Team provide legal advice.

We always welcome Customers feedback and are pleased to hear opinions about our professional Services in order to continue improving them.

Please be informed that it is possible that, for security reasons, the Customer Service Team may ask for personal data about you and/or information regarding the Service chosen in order to verify your identity as our Customer, before proceeding to address your request/inquiry.

With reference to the above, it is important to note that depending on the type of request made by you, it will usually be answered and/or resolved immediately via chat/phone call, while others will are subjected to internal procedures, therefore the response to your request will be sent, for security reasons, to the contact email that you provided when registering on this website.

We carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.