Privacy and Cookies Policy
Effective date: January 2025
Privacy
At 
(“the present/our Website”) We are firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the Users/Customers (hereinafter, also referred to as “you”, “your”) will find all the relevant information to better understand what We do with their personal data.
This Privacy Policy will always be available on this website so that the data subjects can consult them at all times. We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the present Website. Therefore, the Users/Customers are recommended to review this Privacy Policy regularly.
Please bear in mind that to access and use our Website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country.
Without affecting your rights under applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.
For any doubts or questions related to this Privacy Policy, you can contact our 24/7 multilingual Customer Service Team by email info@lawdistrict.co.uk or through our Contact Form.
What does personal data mean?
For the purposes of this Privacy Policy, "personal data" means all data that identifies you or that could be used to identify you, such as the data you provided to register on our website (email address), the data you include in the customised legal documents templates and/or other information provided by browsing this website or from your IP address.
Who is the personal data controller?
The Companies stated in our Terms and Conditions will be the controllers of the Users/Customers’s personal data.
When does this Privacy Policy apply?
This Privacy Policy applies to the personal data that we collect and process from Users/Customers of the present Website.
Our Website may contain functionalities or links that may redirect you to third-party websites. In this sense, please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these third parties since we have no control over this. These third-party websites are bound by their own Cookie and Privacy Policies.
What type of personal data do we collect and process?
We collect the following categories of personal data:
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Direct interactions: such as when you create a Personal Account and/or complete the legal document template of your choice on our Website or when you contact our Customer Service Team by the available means of contact (such as email, chat, phone or the website’s contact form) for example, to cancel your subscription plan to our Services.
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Automated technologies: we may automatically collect information like your IP address, the sections you consult on our website, or the time that you remain on our website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our Website, their purposes, and other information of interest.
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Payment data: We will only request your payment information if you subscribe to one of the subscription plans for our paid Services. The captured data will be sent securely to our certified payment service providers for the authorisation of the transaction. In no case, do we visualise or access the complete data of your payment information. It is the Customer’s responsibility not to enter, provide, or send his/her payments information through channels not authorised by the Company.
Remarks:
- In order to be able to properly register on the website, attend and manage your subscription to our Services and/or answer your queries, and at any other time thereafter, you must provide us with accurate, truthful, updated and complete information, being trustworthy to your real situation.
- In all cases, we only process personal data which is strictly necessary for the fulfilment of the purposes described in this Privacy Policy. Therefore, not providing this information could result in the inability to assist you and/or address your requests, etc. In this sense, if you provide us with more information than expressly required, you consent to the processing of it for the informed purpose/s for which you're sending it.
- If you provide us with personal data of third parties, whether these are from minors or adults, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee to us that you have obtained their prior and express consent to communicate with us their personal data. In this sense, if you provide us with the personal data of a minor, you guarantee us that you are a parent and/or legal guardian and, therefore, you consent to the processing of your ward/child’s personal data.
- According to the above, the Company will not be held responsible if:
- The Users and/or Customers are not adults nor have the legal capacity to subscribe to the Services offered on this Website in accordance with the laws and regulations of their birth or residence country. In this sense, it is the sole responsibility of parents and/or legal guardians to exercise adequate control over their minor children’s/ward’s online activity and to prevent their access to websites whose content is not suitable or recommended for minors, and that allows the sending of personal data without the prior authorisation of their parents or legal guardians.
- The Company has received an adult’s personal data and/or private information to use the Services by an individual without having requested his/her consent to communicate with us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
- For circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from you as a user and/or customer. You will be solely responsible for the inaccuracy or lack of veracity of the information provided.
What do we use your personal data for?
Having said that, We process your personal data for the following purposes:
- To manage your access to the library of legal documents templates;
- To manage your use of our AI technology features;
- To manage the subscription to one of our subscription plans for paid Services;
- To attend to your information, cancellation and/or refund queries sent to our Customer Service Team;
- To send you operational emails in connection with the Services, such as payment confirmation emails;
- To request additional information in order to verify, if applicable, your identity as our Customer;
- For administrative purposes related to the processing and management of our Services, such as accountancy and billing tasks, verification of your payment information;
- To comply with our legal obligations, with legal requirements, laws, and regulations and/or to respond to judicial, police or to the corresponding authorities requirements;
- To protect, investigate, and deter against fraudulent, unauthorised, or illegal activity on/or through the present Website.
- To improve our Website, Services, and customer support, as well as to improve your user experience on our website by analysing your behaviour while navigating through the present Website;
Please be informed that if you contact our Customer Service Team via phone, your phone call will be recorded for security purposes and to improve the quality of the phone service, this being a standard practice in many companies. You will be informed in advance that your call will be recorded and you will also have access to the information on how the Company processes the personal data and/or information you will be required to provide during the call to verify your identity as our Customer. Please be informed that your call will only be recorded if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended to by an agent from the Customer Service Team. If you do not want to be recorded, then you must hang up and not continue with your call and contact our Customer Service by another means of contact.
What is the legal basis for processing your personal data?
We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data:
- The provision of the Services offered, both free and paid.
- Your consent in connection to the purposes informed at the time of collection of your data, such as to attend to your phone calls to our Customer Service or direct interaction via live chat.
- To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities’ official requirements.
- The exercise of our legitimate interests, such as (by way of example, but not limited to) verify the Customer’s identity, address possible claims regarding the services offered through this Website; fraud control of credit cards and other methods of payments, monitoring fraudulent activity in order to preserve the security and integrity of our Website, enhancing user experience when you use this Website and to operate it efficiently.
How long do we keep your personal data?
We will keep your personal data only for as long as is necessary to fulfil the purposes for which they are being processed and, beyond that, your personal data will be retained, and duly blocked, for until the Company has complied with its legal obligations and has met with its business needs, objectives and strategies. In this sense, your personal data will be kept, for example, for as long as is needed in order to address and defend our legitimate interests regarding any claims in connection with the services offered; until your request for information or cancellation and refund is answered; to finish the investigation of detected fraudulent or illicit activity; we will retain the Cookies’ information providing that you do not revoke its consent.
Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.
Furthermore, if you have provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time by contacting our Customer Service Team.
Who do we share personal data with?
We may communicate your personal data to the following third parties, including but not limited to:
- (i) credit and debit card companies to process payments and (when necessary) carry out fraud controls;
- (ii) public bodies and/or administrative or judicial authorities, as well as the police, as long as they are required in accordance with the applicable law and regulations;
- (iii) law firms to respond to claims regarding our professional services and/or to protect our legitimate interests;
- (iv) technology service providers which host our information systems and/or that offer us tools or technological support;
- (v) suppliers who help us to correctly offer professional services.
The third parties mentioned above may have their headquarters within the European Economic Area, therefore your personal data will not be the object of international transfers. In any event, if a personal data international transfer is deemed appropriate, We will only transfer personal data to recipients who offer an adequate level of data protection or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure that your personal data is properly protected and that your individual rights and freedoms are guaranteed.
How do we protect your personal data?
Your trust is very important to us. For that reason, your personal data is stored confidentially and securely in our information systems. We have established the appropriate technical and organisational measures to safeguard and protect your personal data against illegal or unauthorised access, loss or accidental destruction, damage, use, and illegal or unauthorised disclosure.
Likewise, we have taken reasonable precautions to guarantee that all our staff, as well as the suppliers or collaborators who have access to Customers’ personal data, have received adequate training regarding the processing of the personal data collected and that they comply with said data protection obligations.
Although we will do our best to guarantee the protection of your personal data transmitted through our Website and/or that you may provide to us by others means such as by email, please bear in mind that you should also take precautions to keep your personal data safe e.g you must not share your the details of your “Personal Account” on the present Website with other individuals and you must not enter or confirm bank details by means of fake messages and/or websites.
What Rights Do You Have and How Can You Exercise Them? (Customer Service Team)
You may exercise your rights to access, rectification, erasure, restriction of processing, object, as well as the right to the portability of your personal data, by sending us a written request via:
- info@lawdistrict.co.uk.
- through this Contact Form.
Also note that our Company takes the security of Users/Customer’s personal data very seriously, and therefore, we take all the appropriate technical and organisational measures necessary to ensure its protection and confidentiality. Consequently, in order to successfully attend your data protection request, our Customer Service Team may contact you to verify, in the first instance, your identity as our Customer. Once we have verified your identity, we will respond to your request, in any event, according to the legal period mentioned below and which is outlined in the applicable data protection regulations.
Moreover, before exercising the erasure of data protection rights, it should be kept in mind that:
- (i) If you are identified as our Customer, and you request to exercise your erasure data protection right, your Personal Account will be deleted and, therefore, you will lose access to all documents selected and edited by you.
- (ii) If you are a third party which appears in the documents selected and edited by a Customer, and you exercise the right of erasure, the Company will proceed to delete the documents in which said third party appears from the Customer’s Personal Account. The Customer will be accordingly notified.
You may modify the “privacy settings” of your web browser to set up the tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to allow.
As a general rule, we will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account if your request is particularly complex or you have made several requests. In this case, we will notify you of this event and explain the reasons for the delay to you.
Finally, we inform you that, where you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.
We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or the processing of your personal data. If so, please don’t hesitate to contact our Customer Service Team via:
- info@lawdistrict.co.uk.
- through this Contact Form.
Cookies
The following Cookie Policy explains the cookies used by the present Website.
What are cookies and what are they used for?
For the purposes of this Policy, the single term ‘cookies’ refers to cookies and similar technologies that track information about accessing and interaction with our Website, for different purposes such as to adapt the Website’s format according to the device used by you; to collect statistical information about our Website; to facilitate your navigation on this Website; among others.
The memorised data recorded by cookies takes up a small space on a device’s memory and does not harm the device in any way.
When do we install cookies?
Accessing and/or navigating the present Website or interacting with us in order to use our assistance or to obtain further information about us and/or our legal document templates implies the installation of cookies, which may be ours or from third parties.
The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, you must consult the websites of said third parties to obtain more information or in the event that you want to change your preferences for setting these cookies. We will not be responsible for the content or the veracity of the mentioned policies of said third parties.
What type of cookies does this website use?
Accessing and/or browsing this Website implies that the following type of cookies can be installed:
- Session cookies: are those that are automatically removed when closing the browser of your device.
- Persistent cookies: are those that remain installed for a certain time in the browser of your device.
- Owned cookies: are those that are sent to the user's device from our computer equipment or this Website, managed by us, and whose information is collected for our own purposes.
- Third-party cookies: are those that are sent to the user's device from a computer equipment or Website managed by another company (service providers we have contracted for this purpose) and whose information can be collected for our own purposes and/or to manage and improve the services that these third-party companies offer.
- Technical: cookies that allow the management and operation of our Website and enable its functions.
- Analytical: cookies that allow us to analyse the use you make of our Website and to recognise which information and/or legal document templates interest you the most, in order to improve their quality.
To install cookies in your device's browser, we need your express consent, although there are other cookies that are exempt from such consent. The exempt cookies are:
- User Login Cookies
- User authentication or identification cookies (session cookies only)
- User Security Cookies
- Multimedia player session cookies
- Session cookies to balance the load
- Cookies to customise the user interface
- Some add-on cookies (plug-in) to exchange social content
We have enabled adequate mechanisms to obtain your consent for the installation of cookies that require it. However, please be informed that, in accordance with the applicable laws and regulations, (i) it will be understood that your consent has been given if you modify the configuration of the browser by disabling the restrictions that prevent the installation of cookies and (ii) when the installation of cookies is necessary to provide you with a service offered on our Website that you have expressly requested, your consent will not be necessary.
According to the above, the following types of cookies can be installed in your browser:
| Cookie name | Supplier | Type | Storage Period |
|---|---|---|---|
| subscriptionId | Owned | Technical | Session |
| subscriptionTypeId | Owned | Technical | Session |
| lastStep | Owned | Technical | Session |
| applicationId | Owned | Technical | Session |
| driveId | Owned | Technical | Session |
| formUrl | Owned | Technical | Session |
| token | Owned | Technical | Session |
| utm_source | Owned | Analytical | Session |
| utm_campaign | Owned | Analytical | Session |
| utm_medium | Owned | Analytical | Session |
| cookiePolicy | Owned | Technical | Session |
| _ga | Google Analytics Universal | Analytical | 2 years |
| amplitude_ | Amplitude | Analytical | 10 years |
| vwo_ | VWO | Analytical | From 3 months to 10 years |
| hj_ | Hotjar | Analytical | From session to 1 year |
How can the User block or refuse cookies?
You can, at any time, revoke the consent given for the installation of this Website’s cookies, by configuring the settings of the browser of your computer or mobile device. The instructions about how to manage or delete cookies for the most common browsers can be found at the following links:
Please bear in mind that in the event that you decide to block, disable or delete cookies, certain functions of this Website that require the use of cookies are not available to you.
You can also configure the browser of your computer or mobile device to accept or reject all cookies by default, or to be notified of the receipt of cookies and to decide each time whether or not to allow the installation of the same.
Moreover, you can activate the following options in order to limit the scope of the cookies installed or their operation:
- private browsing, through which your browser stops saving browsing history, website passwords, cookies, and other information of the pages you visit, or
- the non-tracking function, by which the browser asks the websites you visit not to track your browsing habits.
How can you reach us?
If, at any time, you have any questions regarding the use of cookies on our website, please do not hesitate to contact us via: